Receptionist

 

The Field Receptionist role will carry a significant amount of responsibility and will require a strong stakeholder with extensive front of house and customer service experience. The Field Receptionist holds responsibility to provide general administrative and clerical support. The receptionist is the initial point of contact for all those who visit the office. As such, it is crucial that this person exhibits professionalism and a positive attitude.

· Greet guests entering organization and notify host upon guest arrival

· Provide excellent customer service to clients

· Ensure project knowledge across the Reception team

· Manage luggage check-in & storage and tagging system

· Receive and route delivery items

· Provide general administrative and clerical support

· Provide support and coverage for team and/or special events, including badging

· Manage high volume lobby while simultaneously keeping reception area organized

· Arrange for ground transportation as needed

· Provide coverage for other receptionists for lunch and time off as needed

· Support additional projects and duties as assigned

Additional Expectations

· Provide excellent multi-tasking and customer service skills

· Support initiatives including ticket drops, merchandise handouts, and others as requested

· Complete monthly and quarterly service-related training to meet Milestone, Meta department standards

· Complete weekly stock audits for your site, and place orders via leadership

· Collaborate effectively with onsite security to ensure high-quality service, while following co-employment guidelines

· Respond to all assigned communication channels promptly including email, workplace chat, or other as assigned

· Work collaboratively with project coordinators on local initiatives, including SOP, Lobby Guide updates, and other assigned projects

· Communicate and uphold visitor guidelines at the desk, verifying all necessary eligibility to be onsite upon guest/employee arrival

· Collaborate effectively with supervisor, communicating all necessary updates regarding you and your local team

· Uphold NDA, Mutual NDA visitor standards

· Maintain a high level of discretion with User Data, Employee Data, or any confidential information on a need-to-know basis

· Support onsite GS team during evacuations/emergencies

Required Skills:

· High School Diploma or GED required

· A minimum one-year experience in a customer service setting required

· A minimum one-year experience working within MS Office Suite and Outlook required

· Excellent oral and written communication skills

· Assertiveness, with strong influencing skills

· Ability to interact effectively at various professional levels and across diverse cultures

· Action oriented with a passion for getting things done quickly, efficiently and properly

· Ability to work well under pressure, proven de-escalation skills

· Strong ability to communicate quickly and efficiently using online platforms

· Strong attention to detail

· Strong problem-solving skills with the prioritization of finding solutions

Job Type: Full-time

Pay: $25.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

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