Gate Attendants are an integral part of the operation of Tours of St. Louis Cemetery No. 1, combining a vibrant personality, helpful demeanor, and professional communication skills to manage access to St. Louis Cemetery No. 1 front gates.
Stationed outdoors, at the gates of St. Louis Cemetery No. 1, Gate Attendants manage the entry/exit point: opening the Gates for approved Cemetery Tour groups - collecting tickets from Tour Patrons as they pass - closing the Gates behind the Tour Group. The gate attendant is a control point, but managed in the most positive and experience enhancing ways.
The Gate Attendant is also prepared to provide guest services to anyone approaching the gate unfamiliar with our tours, to provide field support to Tour Groups inside of the Cemetery as needed. They will regularly inspect the Tour Route / Tour Groups and ensure company staff and tour patrons properly adhere to all safety and preservation protocols. Access control only, No cash transactions on-site.
Skills and Knowledge
Security
- Prompt service to all individuals approaching the gate.
- Strict adherence to cemetery guidelines, policies, and protocols.
- Knowledge of the New Orleans Catholic Cemeteries Family Pass and how an individual applies.
Customer Service
- Responsiveness to guest needs in a proactive, courteous, timely manner.
- Patience, tolerance & sensitivity to tour patrons, family pass holders, colleagues, and potential customers.
- Management of difficult situations in a rational, calm manner. Communication
- Exceptional verbal communication, listening and presentation skills to handle customers in a friendly and helpful manner.
- Keen awareness of nonverbal communication.
- Ability to continuously appear poised and eager to provide services and information.
- Ability to write and communicate in a clear, professional manner and tone.
Reasoning
- Ability to make sound decisions based on undefined parameters.
- Ability to multi-task in a calm and collected manner.
- Strong problem identification and objection resolution skills.
- Ability to work individually and as part of a team.
Physical Demands:
- Being positioned outdoors and subject to weather conditions, some protections provided.
- Standing, walking, climbing, sitting, using hands and fingers, handling or feeling, reaching with hands and arms, climbing or balancing, stooping, kneeling, crouching, crawling, hearing, talking for extended periods.
- Occasionally lifting and/or moving up to 20 pounds.
