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Job Summary:
The Prescription Refill Coordinator will process all patient medication refill requests and prior authorizations. Under the supervision of the charge nurse and individual practitioners, the prescription refill coordinator.
Supervisory Responsibilities: N/A
Essential Duties and Responsibilities:
- Answer calls regarding medication refills from patients and pharmacies.
- Investigate the status of medication refills.
- Educate patients regarding medication refill policies and procedures.
- Provide outstanding customer service to patients and pharmacy staff to ensure a positive image
- Ensure accuracy in documenting medication refills within patients’ medical record.
- Checks fax machines for patient medication refill requests faxed from pharmacies.
- Retrieves phone messages from dedicated phones for medication refill requests
- Presents refill requests to the provider in a timely manner.
- Fax back signed medication refill requests to the identified pharmacies.
- Scan faxed signed document into patient’s chart.
- Document refill in patient’s chart.
- Notify patient of denied refill requests.
- Prepare prior authorizations for intake medications per doctor’s orders.
- Prepare prior authorizations for newborns special formula per doctor’s orders
- As a Medical Assistants responsible for knowing their scope of practice.
- Responsible for having current CPR card.
- Maintains compliance with Borrego Health’s policies and procedure and promotes a team environment.
- Participates in conferences, seminars, and training sessions as needed.
- Performs other duties as assigned.
Qualifications:
Minimum Qualifications (Education and Experience):
- Graduate of approved high school or GED equivalent
- One-year medical assistant work experience
Knowledge, Skills and Abilities:
Effective communicating with patients and coworkers; ability to work as a team member.- Effective interpersonal skills.
- Bilingual in Spanish/English
Additional Requirements: (Licenses/Certifications)
- Medical assistant certificate or signed training on venipuncture, infectious control, patient privacy, basic anatomy and physiology by Registered Nurse or Physician.
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