Director of Operations [United States]

 

Reports to:

Chief Operating Officer

Headquarters:

Savannah, GA

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Job Location:

Remote

What we do at Dental Claim Support:

DCS is a dental revenue cycle management company that works with dentists, dental offices and DSOs in the United States. DCS empowers dental teams by integrating highly trained RCM experts and a unique technology framework to maximize profitability and catalyze growth. Our dental billing systems and processes allow our employees to work all aspects of the full revenue cycle system efficiently, to increase profits for dental practices and groups.

Position Summary:

Director of Operations applies developed subject matter knowledge to solve both common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision-making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution.

This individual should be capable of assessing existing processes to identify inefficiencies, determining areas requiring additional team members, monitoring performance metrics, creating standard operating procedures (SOPs), key performance indicators (KPIs), and designing appropriate compensation structures.

How the Director of Operations fits in:

The Director of Operations works closely with the Chief Operating Officer to ensure that the organization is well-positioned in a rapidly evolving and competitive environment by being a partner for ongoing organizational change. The position is responsible for the management and oversight of the Special Markets: Dental Service Organizations (DSO), Oral Maxillofacial Surgery (OMS); Private Practice Insurance Billing (IB), Insurance Verification (IV), Patient Billing (PB), Credentialing and Call Center/Scheduling. Additionally, this position is responsible for the processes and function of daily revenue cycle management workflows. The DOO will oversee daily operations, including supervising the operational team's performance in order to achieve the company's strategic objectives.

Director of Operations is responsible for carrying out assignments in a manner to assure success in strategic objectives, financial management, human resources management, leadership, quality, and operational management objectives. Director of Operations participates in organizational development and performance improvement. The Director of Operations will demonstrate core values and deliver on expected competencies with respect to the company’s mission and vision.

In this role, you will:

• Build operational structure to drive cost efficiencies and scale future growth.
• Build a growth model, which includes processes and platforms, that will decrease labor costs through offshore and automation.
• Identify and structure processes that can be standardized for offshore support.
• Identify headcount for stateside and offshore labor.
• Identify processes that can leverage technology and automation, determining Minimal Viable Product with consultation of the Director of IT and COO.
• DSO Relationship Leader: Build the DCS presence with the DSO executive community.
• Formalize Credentialing business model and offering.
• Lead research and development of Credentialing SaaS product.
• Evaluate labor cost savings and R&D tax incentives in relation to training and technology.
• Responsible for operational workflow management and production targets.
• Reviews performance against operating plans, standards and team members involved. Provides reports to subordinates or interpretation of results and approves changes in the direction of plans.
• Client management that results in top-notch client experience, as well as a positive work environment, fostering a pattern of long-term team retention.
• Develops specific short-term and long-term plans, processes, and programs, together with supporting and evaluating Operations budget.
• Reviews operational projects involving major functional changes within the organization’s functional areas and creates change management plans for approval by the Chief Operating Officer.
• Identifies training needs, initiates development of subordinates, recommends effective personnel action.
• Participates in quality improvement processes and assures implementation of regulatory standards.
• Oversee and mediate interdepartmental problems/issues and takes corrective action in a timely manner and promotes respectful responsive communication between departments.

Success Criteria:

• Alignment with Sales, Marketing and Operations
• Demonstrate ability to lead others to common organizational goals and objectives
• Meet the objectives of the strategic plan. Measure and monitor key performance indicators for results
• Effectively mentor and develop others in the organizations to foster positive employee engagement
• Highly communicative with department leaders and team to ensure goals are met
• Offering high-level expertise in relation to customer and employee success
• Being able to work with multiple teams to ensure success
• Ability to pivot, prioritize, strategize and create solutions for the company
• Increase client and employee satisfaction and retention
• Bring creative and innovative ideas which develop into growth strategies
• Work with operation team to build out a program to ensure success
• Being able to work with multiple department leaders to ensure client and employee sustainability

Requirements:

• Expected travel: 30% attending dental conferences and company events
• Networking ability
• High energy and a contagious positive attitude
• Excellent written and verbal communication skills
• The ability and desire to work in a fast-paced and challenging environment
• The desire to meet and exceed measurable employee performance goals
• The ability to deal with and thrive on objections, rejections, and challenging clients and employees should they arise
• Previous senior level sales, marketing, operations, or revenue operations experience
• Successful track record of implementing Operational strategies

Compensation:

• $100,000+ salary commensurate with experience

Benefits:

• Health insurance provided
• Vision, and Dental Coverage
• Company matched 401k
• The option to work remotely
• A flexible work schedule
• Paid Time Off
• A culture of learning
• The opportunity to play a key role in a rapidly growing company

DCS: Our Five Team Values:

• Customer Success
• Transparency
• Reliability
• Professional Excellence
• Alignment

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